Grosvenor Pulford Hotel & Spa – Hotel Review

As some of you may know, it was my Mum’s big birthday in April, and as one of her gifts (yes one of – we well and truly spoilt her!) my two sisters and I booked to stay at the Grosvenor Pulford Hotel & Spa in Chester. After reading numerous TripAdvisor reviews, the choice of where to book seemed really quite easy, and so we booked the hotel months in advance. On my Mum’s actual birthday, we revealed the hotel surprise to her, she was thrilled to be going on a break away with her three girls – something she hasn’t done since her 50th birthday!


Firstly, the hotel was extremely easy to find, and once we did arrive, we were delighted to be met by gorgeous grounds, a large car park and a stunning building which looked even better than the photographs, which is always reassuring! Mum, being the designated driver, pulled up right to the entrance (as it was raining at this point) and dropped us at the front, whilst the three of us ran into the reception with all the bags and waited for poor Mum to park the car in the rain (sorry Mum!). Luckily, she parked easily and was soon inside, undercover and away from the wet weather.

We were met by the lovely Jane at the hotel desk, whom in my Mum’s words “gave us the best welcome to a hotel in a very long time”, which she followed up with “and I’ve stayed at a lot of hotels in my time” – very true! Mum wasn’t lying, Jane was wonderful at her job and had only been there 6 weeks, so thank you to you Jane (if you ever see this!). The reception was absolutely stunning, a true mix of modern and traditional decor – it was very luxurious and definitely was a hit with my Mum.

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We had booked two rooms: a deluxe twin room and an executive twin room. The executive room was more spacious, including a small lounge area which was perfect for the four of us to sit and enjoy a glass of celebratory champagne in! Whilst the deluxe room was decorated the same with almost the same amenities, just without the extra space. Both rooms were decorated to a very high standard and were beautifully cleaned and well maintained. We were all impressed!

As I said earlier, we were met with 5* quality service on arrival, and this did not dip at any one point during in our stay. We requested an ice bucket up to our room for our vintage champagne, and within 5 minutes we had our ice bucket along with four glasses. We also had a slight issue (on our part) as we could not get the heating to work, but once again, within only a few moments of asking for help with this, someone was upstairs and sorting out our problem – nothing seemed too much to ask, which is something you expect when you are paying to stay somewhere.


We booked a table at the hotels restaurant Ciro’s Brasserie at 8pm as none of us felt like venturing too far after our day of shopping at Cheshire Oaks. Once again, we were pleasantly surprised, as considering there was a wedding dinner being served in the function room at the same time as our dinner, the service never fell short and the food was delicious. The restaurant had a fabulous menu, making it hard to choose, and also included lots of local produce, which is nice to see. Our dinner was absolutely scrumptious and I would absolutely recommend a visit to Ciro’s if you stay at the Grosvenor Pulford!


On our visit, we also used some of the spa facilities – although none of us had a treatment – and I would say that the pool, steam and sauna rooms are in need of an update. It is slightly outdated and looks very used and worn down, yet the size of the pool and the surrounding areas are fabulous. We had a lovely swim, but unfortunately the jacuzzi was not working, so it was more like sitting in a bath, and the steam room felt more leisure centre than luxury spa. This was not something that we were overly bothered by though, and with the high standards throughout the hotel, we were able to overlook this. Plus the Japanese garden next to the spa area was absolutely mesmerising.

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Overall our visit was a huge success and I would definitely recommend the hotel. The service was fantastic, the hotel was beautiful and the food was delicious – and they made it very special for my Mum too. For more information on The Grosvenor Pulford Hotel visit their website here:

Thanks for reading and do let me know if you ever visit the hotel!

Jessica Xx


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